The Revoke feature allows you to immediately prevent an employee from accessing Club OS. When you revoke an employee’s access, they have no access to Club OS, but their account information is preserved. This allows you to continue to securely access their account if you need to transfer follow-ups, change/delete events and perform other cleanup actions. You can restore the access of revoked employees, or delete them, at any time. 

While an employee’s account is revoked, they cannot log in to Club OS. At integrated clubs, employees that are deactivated in the club’s member management system also need to have their access revoked in Club OS.

The difference between Revoke and Delete

Both Revoke and Delete prevent employees from logging in to Club OS.

• Revoke preserves a club admin’s access to the employee’s information (including events, follow-ups, and assigned prospects and members). This allows admins to access the account as normal for as long as necessary while blocking the employee’s access.
• Delete immediately archives the employee’s information and will not allow admins to access account details unless the account is restored.

If an employee has been terminated, use Revoke to immediately block their access. Then perform any transfers and other clean-up necessary. (Review “What to do when an employee is terminated” for suggested steps.) You can then delete their account if needed.

Revoke Employee Account

Navigate to the employee’s account and go to Account Settings → Security.

Click the “Revoke Access” button at the bottom of the page.

You will see a confirmation message letting you know the process was successful. If any errors occur, you’ll be advised to try again.

Once a user’s access is revoked, they will see an error message when they attempt to log in, advising them that their account is currently disabled. 

Restore Employee Account

Navigate to the employee’s account and go to Account Settings → Security. There will now be a “Restore Account Access” button at the bottom of the tab.

Click the “Restore Account Access” button. You will see a confirmation message letting you know the process was successful.  If any errors occur, you’ll be advised to try again.

Their access will be immediately restored.

Delete Employee Account

To delete an employee, navigate to their account and go to Account Settings → General. Find the Delete button at the bottom of the page. 

Please contact our support team with questions.