ASF partners with the following debt collection agencies to directly send member accounts on behalf of clubs based on club decision.
Partnered Collections Agencies:
- First Credit Services - US Only
- Aldous Associates - US Only
- Swiftfunds Financial Services - US and Canada
- Collection Receivables Inc. - US Only
- Internal Credit Systems, Inc. - US Only
Note
It is recommended that clubs select accounts every week before Thursday, and select accounts that have been present on the Returns Report for at least 14 days. ASF will reinstate Returned accounts up to 14 days after being Returned if the member contacts ASF to make a full payment. Additionally, every Thursday, ASF generates the text files that are sent to collections agencies based on the accounts that you have submitted through the Returns report.
To send accounts to collections:
- Open the Returns report from the Reports application in My Club Business. This report can be found in the Attrition category and displays all members that have been Returned within the selected dates. For more information on Returned accounts, check this article
- Select a From Date and To Date to pull data for the report. You can also optionally select any Member Attributes you would like to include in the report
- Once the data has loaded, you will be able to flag each member account that you want sent to collections. Once you’ve selected all members you need to send, click Send checked to… This will send the selected members on to the next step in the process
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Once the members have been submitted, the list of members will be added to ASF’s database and will no longer appear in the Returns report by default. If you ever need a list of Returned accounts that were already submitted to collections, you can use the Collection Status filter to view all Sent accounts.
On the next Thursday after you have submitted your accounts for collections, the data you submitted will be placed into a text file. If your collections agency requires additional information, that information will be added at this time.
On the following Friday, the text file will be sent to the Point of Contact (POC) at your collections agency. If no member accounts had been submitted over the last week, then nothing will be sent to the POC.
Additionally, some files sent to collections agencies will be password protected. Each collections agency should know the password they need, but in the event that they do not, they may contact ASF Support to unlock the file
Data Sent to Collections
Below is the data that ASF adds to the data that you submit to be sent to collections. This information is purely for your own reference:
Note
Collection Receivables Inc. uses different data for their collections process. You can find the data that ASF adds for them below. The information provided by ASF is also compliant with Debt Collection Practices (Regulation F).
| ASF Member Account Number | Club Identifier | Account Buyer's First and Last Name | Buyer's Address Line 1 |
| Buyer's Address Line 2 | Buyer's Street Address | Buyer's City | Buyer's State |
| Buyer's ZIP code | Buyer's Home Phone Number | Buyer's Work Phone Number | Social Security Number |
| Driver's License Number | Emergency Contact Information | Sum of all Past Due Dues and Add-ons as well as Remaining Term/Add-on Balances | Net of all Payments/Credits Applied to the Member's Account since the Charge Off (Return) Date |
| Dues Payment Amount | Date of Latest Payment/Credit Applied to the Member's Account | Membership Agreement Start Date | Membership Agreement End Date |
| Buyer Mobile Phone Number | Buyer Email Address | Agreement Type | Charge-off Date (Return Date - ASF billing/collection has stopped) |
| Net of all Payments/Credits Applied to the Member's Account on the Last Payment Date |
Collection Receivables Inc. Data
| Member First Name | Member Last Name |
| Member Date of Birth | Member Street Address |
| Member City Address | Member State Address |
| Member ZIP code | Member Phone |
| Sum of all past due and remaining contract balances | Contract Start Date |
| Agreement Type | ASF Charge off date (Returned date) |
| Sum of all payments/credits on Last Payment Date | Net of all payments, credits, & waivers applied to the balance since charge off date |
For clients that do not use any of the above collections agencies, you will need to send data to you collections agency on your own using the Returns report. This report should be reviewed regularly so that you will know which accounts have been Returned and need to be sent to collections.
To do this:
- Open the Returns report from the Reports application in My Club Business. This report displays all members that have been Returned within the selected dates. For more information on Returned accounts, check this article
- Select a From Date and To Date to pull data for the report. You can also optionally select any Member Attributes you would like to include in the report
- Click Submit
- Once the data has been pulled, you can either use Print to print the data to a PDF, or use Export Data to export the data to an Excel file
- Depending on your Collections agency, you may need to adjust some of the data. Once the data is ready, you can pass it on to your collections agency
Note
After accounts are sent to Collections agencies, the account status reflects an additional descriptor for easy identification in Member Profile, Member Management, and Online Check In applications.
