When will a refund be posted in my bank account?
It usually takes 3-5 business days to see a refund in your bank account.
Is it a void or a refund?
A transaction can be voided within 24 hours. After 24 hours, it will be processed as a refund that will take 3-5 business days to post in the client's account.
How long do I have to issue a refund?
You can't issue a refund after 6 months. You can only issue refunds for any unused sessions.
What is a chargeback?
The users making a payment through and funded with credit or debit card are liable to initiate a Chargeback. A Chargeback occurs when an already cleared transaction is reversed by the credit card issuer on request of their buyer.
How will I be notified about disputes?
The owner or point of contact for your location will be notified by email with the next steps.
How do I request an ABC merchant id?
You will need a ABC merchant ID to get sell PT services. Request a merchant id through ABC. Please contact your ABC representative to assist. *FIND AND ADD ABC SUPPORT EMAIL AND PHONE NUMBER**
In "PT Terms", when/how would you need to add a new Terms Type in the drop down?
If you own different location with different legalities that need to be addressed, you would need different terms. You will also need to add different terms depending upon the services purchased.
Explain chargeback vs. dispute.
A dispute is apart of the buyer grievance/complaint process. A buyer may open a dispute on the grounds similar and responsible for a Chargeback. In chargebacks, the users making a payment through and funded with credit or debit card are liable to initiate a Chargeback. A Chargeback occurs when an already cleared transaction is reversed by the credit card issuer on request of their buyer.
Where can I view my club's Pay Period information?
What is the ClubOS retry logic ?
The Club OS automated billing system will attempt to bill any invoice which is in the UNPAID state once a day. The automated system will automatically retry billing any UNPAID invoices up to 3 times before it is set to DELINQUENT. An invoice can remain UNPAID after submitting a payment under the following conditions:
Failure conditions:
1. Unable to generate a billing request
2. Unable to parse ABC response message
3. Response is empty
4. Response error code is not equal to 0. Result status is ignored in all cases.
