Please fill out the contact form below and we will reply as soon as possible.
Before signing the member up, verify the member wasn't a member previously. Check Member Management and replace/renew the account if...
July 24th, 2025 144 views 0 likes
Renewals are used for when a membership expires. If the member is not set up to rollover to an Open-End...
July 24th, 2025 107 views 0 likes
Replacements should be done if you are making fundamental changes to a membership. This will completely replace the member’s current...
July 24th, 2025 162 views 0 likes
Client users are able to submit refunds for most dues and add-on payments through the Member Management application. User access...
July 24th, 2025 123 views 0 likes
The Notes section will house all notes that have been made on a member’s account. Whenever any change is made to the...
July 24th, 2025 108 views 0 likes
Member accounts are split into multiple different sections, such as Account and Billing. Each section will contain related functions. To...
July 24th, 2025 115 views 0 likes
Members, sometimes referred to as cardholders or secondary members, are managed in Member Management. All members of an account are...
July 24th, 2025 121 views 0 likes
The Member Profile window is used to quickly access and manage members from anywhere without requiring the user to disrupt their current...
July 24th, 2025 158 views 0 likes
Part of Member Management includes the ability to add, edit, and remove add-ons and account charges (one-time add-on charge) to...
July 24th, 2025 109 views 0 likes
Adding cardholders/members is done using the ‘Add Member’ button in Member Management. Start by looking up the account, then go to...
July 24th, 2025 18 views 0 likes
Adding and managing account add-ons is done in the Add-ons/Account Charge window of Member Management. Start by looking up the account and...
First, pull up the member's account in Member Management and scroll down to the Billing section. The Freeze Account section is near...
July 24th, 2025 95 views 0 likes
The Transactions section is going to house information on all transactions tied to the account. This will include dues payments,...
July 24th, 2025 117 views 0 likes
The Attendance contains member information for everything in the Scheduler, such as the member’s general attendance and their current PT...
July 24th, 2025 105 views 0 likes
The Utilities section houses various smaller functions outside of the other sections. Upload File Upload File is used for uploading any files...
Member accounts can be pulled up a couple of different ways depending on your personal preference and what is most...
July 24th, 2025 146 views 0 likes
Pulling Up and Navigating Member Accounts
July 24th, 2025 110 views 0 likes
Member Management > Account Info The Account Info section of Member Management includes the following information: Profile Payments Members Date...
July 24th, 2025 111 views 0 likes
July 24th, 2025 112 views 0 likes
Yes! This is done under the Change Payment Section window under the Billing section. Navigate to the member's account in Member Management and scroll...
August 6th, 2025 105 views 0 likes
ASF partners with the following debt collection agencies to directly send member accounts on behalf of clubs based on club...
August 2nd, 2025 113 views 0 likes
Cancel Account In some cases, you may need to cancel a member’s account. You can do this here in the...
August 2nd, 2025 188 views 0 likes
August 6th, 2025 114 views 0 likes
August 6th, 2025 113 views 0 likes
August 6th, 2025 95 views 0 likes
August 6th, 2025 111 views 0 likes
August 6th, 2025 94 views 0 likes
Assigning Members to Trainers One of the main things that will need to be done is assigning members to trainers...
August 4th, 2025 84 views 0 likes
While it is common to issue member payment refunds through the AS400 (Moca), this can also be accomplished to an...
August 4th, 2025 80 views 0 likes
Statement Timing When an account is on statement billing, statement notifications for payments owed are automatically sent prior to the...
August 3rd, 2025 128 views 0 likes
When a dues or add-on payment attempt results in a rejection, a Non Sufficient Funds (NSF) notification is automatically sent....
August 3rd, 2025 97 views 0 likes
Once you have created your programs, levels and ranks, added members, and set up testing criteria, you can begin to...
August 3rd, 2025 93 views 0 likes
Overview ASF provides you with the ability to automatically send various communications to your members and prospects. Members can receive...
August 3rd, 2025 122 views 0 likes
What does "Returned" mean? The "Returned" account status represents that the account is considered “returned” to the club for the club...
Overview We’re introducing a new online cancellation form to make it easier for clubs to support membership cancellations through a...
August 6th, 2025 99 views 0 likes
My Apps: Displays apps enabled for the club location that the user has permissions to access. Apps that are disabled are...
August 4th, 2025 97 views 0 likes
This section will be how clubs will refund dues and add-ons. When a client calls in you will submit through...
August 5th, 2025 105 views 0 likes
The client can access cardholders by clicking the “Cardholders” button on the lower right of the header. This will give...
August 5th, 2025 116 views 0 likes
Replacing memberships should be done when fundamental changes need to be made to an account. Replacing a membership will do...
August 5th, 2025 99 views 0 likes
The fourth section of the Member Information screen is Transactions. The client can access this section by clicking the quick...
August 5th, 2025 109 views 0 likes
This function is used when the client needs to make changes to a member account. Changes are made in real-time....
August 5th, 2025 95 views 0 likes
The seventh section of the Member Information screen is Notes. The client can access this section by clicking the quick...
August 5th, 2025 90 views 0 likes
Once a member's membership has expired, if they wish to continue their membership, you can easily renew them into the...
August 5th, 2025 88 views 0 likes
The third section of the Member Information screen is Transactions. The client can access this section by clicking the quick...
August 6th, 2025 126 views 0 likes
With ASF’s member portal www.MyASFaccount.com we’ve made it easy for our members to take control of their account and manage their membership...
August 5th, 2025 96 views 0 likes
August 12th, 2025 103 views 0 likes
