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    • Why do I have duplicate accounts for some of my members?

      Before signing the member up, verify the member wasn't a member previously. Check Member Management and replace/renew the account if...

      July 24th, 2025 5 views 0 likes

    • When should I do a Renewal?

      Renewals are used for when a membership expires. If the member is not set up to rollover to an Open-End...

      July 24th, 2025 5 views 0 likes

    • When should I do a Replacement?

      Replacements should be done if you are making fundamental changes to a membership. This will completely replace the member’s current...

      July 24th, 2025 5 views 0 likes

    • Member Management > Refunds

      Client users are able to submit refunds for most dues and add-on payments through the Member Management application. User access...

      July 24th, 2025 5 views 0 likes

    • Member Management > Notes

      The Notes section will house all notes that have been made on a member’s account. Whenever any change is made to the...

      July 24th, 2025 5 views 0 likes

    • Navigating Member Accounts

      Member accounts are split into multiple different sections, such as Account and Billing. Each section will contain related functions. To...

      July 24th, 2025 5 views 0 likes

    • Member Enrollment

      Member Enrollment

      July 24th, 2025 5 views 0 likes

    • Managing Members

      Members, sometimes referred to as cardholders or secondary members, are managed in Member Management. All members of an account are...

      July 24th, 2025 5 views 0 likes

    • Member Profile

      The Member Profile window is used to quickly access and manage members from anywhere without requiring the user to disrupt their current...

      July 24th, 2025 5 views 0 likes

    • Legacy Add-on/Account Charges Screen

      Part of Member Management includes the ability to add, edit, and remove add-ons and account charges (one-time add-on charge) to...

      July 24th, 2025 5 views 0 likes

    • How do I add members (cardholders) to an account?

      Adding cardholders is done using the Cardholders window in Member Management. Start by looking up the account. The Cardholders window is located...

      July 24th, 2025 5 views 0 likes

    • How can I add a new add-on to an already existing account?

      Adding and managing account add-ons is done in the Add-ons/Account Charge window of Member Management. Start by looking up the account and...

      July 24th, 2025 5 views 0 likes

    • How do I freeze an account?

      First, pull up the member's account in Member Management and scroll down to the Billing section. The Freeze Account section is near...

      July 24th, 2025 4 views 0 likes

    • Member Management > Transactions

      The Transactions section is going to house information on all transactions tied to the account. This will include dues payments,...

      July 24th, 2025 5 views 0 likes

    • Member Management > Attendance

      The Attendance contains member information for everything in the Scheduler, such as the member’s general attendance and their current PT...

      July 24th, 2025 5 views 0 likes

    • Can I change a member's payment information/adjust the payment amount?

      Yes! This is done under the Change Payment Section window under the Billing section. Navigate to the member's account in Member Management and scroll...

      July 24th, 2025 5 views 0 likes

    • Member Management > Utilities

      The Utilities section houses various smaller functions outside of the other sections.   Upload File Upload File is used for uploading any files...

      July 24th, 2025 5 views 0 likes

    • Pulling Up Member Accounts

      Member accounts can be pulled up a couple of different ways depending on your personal preference and what is most...

      July 24th, 2025 5 views 0 likes

    • Template Configuration

      Template Configuration

      July 24th, 2025 5 views 0 likes

    • Using the Add-ons/Account Charges Screen

      Using the Add-ons/Account Charges Screen

      July 24th, 2025 5 views 0 likes

    • Pulling Up and Navigating Member Accounts

      Pulling Up and Navigating Member Accounts

      July 24th, 2025 5 views 0 likes

    • Member Management > Account Info

      Member Management > Account Info The Account Info section of Member Management includes the following information: Profile Payments Members Date...

      July 24th, 2025 5 views 0 likes

    • Add-ons/Account Charges Screen

      Part of Member Management includes the ability to add, edit, and remove add-ons and account charges (one-time add-on charge) to...

      July 24th, 2025 5 views 0 likes

    • Account Information

      Account Information

      July 24th, 2025 4 views 0 likes

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