Before signing the member up, verify the member wasn't a member previously. Check Member Management and replace/renew the account if needed. Also check if the member is in the system as a Prospect. If so, use Convert to Member on the prospect record to convert them to a membership instead of creating a new, separate member record.
Why do I have duplicate accounts for some of my members?
Super Administrator
Written By Melissa Ruff (Super Administrator)
Updated at July 24th, 2025
