What does "Returned" mean?
The "Returned" account status represents that the account is considered “returned” to the club for the club to conduct payment attempt follow up - this can be via internal club collections, or a third party collections agency.
When are accounts returned?
Accounts are returned based on any of the following set up conditions:
- The club is set up to have accounts returned after maximum payment attempt run out.
Note: The number of maximum payment attempts is dependent on level of service. See this article for more information. - The club is set up to have accounts returned 30 days after the account's expiration date (for accounts on term agreements). This is available via client preference "Return expired accounts after 30 days" in Settings > Client Preferences > Member > Preferences.
- An account is manually flagged by a user to be returned.
How to identify accounts that have been returned?
Use any of the following reports to identify accounts in a Returned status:
- Active Contracts Report
- For clubs not on Invoice Based Billing
- Use this to identify all accounts currently in Returned status
- Memberships Report:
- For clubs on Invoice Based Billing
- Use this to identify all accounts currently in Returned status
- Returns Report:
- For all clubs
- Use this to identify accounts moved into a Returned status within a date range
What to do with returned accounts?
- For clubs that are using a third party collections agency that is partnered with ASF, returned accounts can be sent to the collections agency via the Returns Report, and ASF will send accounts information to the agency. See more information here.
- For clubs that are not using a third party collections agency, or not using an agency partnered with ASF, no further action is needed to be taken.
In either case, if the returned account member wants to return to the club, then a new agreement can be created for the existing account using account replacement instead of creating a new account.
