When a dues or add-on payment attempt results in a rejection, a Non Sufficient Funds (NSF) notification is automatically sent. Notification is sent on first attempts only, not on re-attempts of the same payment.

• If the membership billing contact (buyer) has an email address on file, the notification is sent via email.
• If the membership billing contact (buyer) does not have an email address on file, the notification can be sent via mail. A note is added to the member account to confirm that an NSF letter was generated for sending. This mail is sent through ASF's third party mailer, Pitney Bowes.
  • This functionality is enabled using the "Third Party Statements" client indicator. Contact Support for enablement. 

The notification specifies whether a fee is incurred based on the rejection reason and club fee setup - i.e. if a Returned Item Fee (RIF) is set up for the club, then the notification includes information that a fee is incurred and the amount.

A bilingual English and Canadian French version of the notification is sent if the client preference ‘Provide member email communication in Canadian French and English’ toggle is set to ‘Yes’. 

Sample mailed English and Bilingual notifications are attached for reference.

Attachments:
Mailed_NSF_Bilingual.pdf
Mailed_NSF_English.pdf