How Do I Set the Send From Name For My Email Campaign?

Written By Melissa Ruff (Super Administrator)

Updated at July 22nd, 2025

Club OS’ ‘Send From’ feature allows clubs to customarily pick which party will be visually credited with having issued a campaign’s emails. As a result, clubs can elect whether to unify their emails under a single sender’s name or to personalize each email via dynamic content. 
 

A campaign’s ‘Send From’ section is located at the bottom of its Send page.
 

 

Within the ‘Send From’ dropdown menu is a list of nine sender options. These options include:

 

  • Default Member Sales Email: The email address of the staff member who has been made responsible for performing membership follow-up on all unassigned Prospects. To discover how to appoint a Default Member Sales employee in Location Settings, click here.

     
  • Default Member Support Email: The email address of the staff member who has been made responsible for performing membership follow-up on all unassigned Members. To discover how to appoint a Default Member Support employee in Location Settings, click here.

     
  • Default PT Sales Email: The email address of the staff member who has been made responsible for performing PT follow-up on all unassigned Non-PT Members. To discover how to appoint a Default PT Sales employee in Location Settings, click here.

     
  • Default PT Support Email: The email address of the staff member who has been made responsible for performing PT follow-up on all unassigned PT Members. To discover how to appoint a Default PT Support employee in Location Settings, click here.

     
  • Assigned Membership Follow-Up Email: The email address of each corresponding staff member who is assigned to perform membership follow-up for the individual Prospects/Members who have received the campaign email. 

     
  • Assigned PT Follow-Up Email: The email address of each corresponding staff member who is assigned to perform PT follow-up for the individual Members who have received the campaign email.

     
  • Assigned Trainer Email: The email address of each corresponding staff member who is assigned to train the individual Members who have received the campaign email. 

     
  • Campaign Email 1: The ‘name’ that is currently entered within Campaign Email 1’s customizable field. Click here to discover how to edit Campaign 1’s ‘From Name’ inside Location Settings.

     
  • Campaign Email 2: The ‘name’ that is currently entered within Campaign Email 2’s customizable field. Click here to discover how to edit Campaign 2’s ‘From Name’ inside Location Settings.