Statement Timing

When an account is on statement billing, statement notifications for payments owed are automatically sent prior to the next due date, the amount of time prior to the due date may vary depending on the account's payment frequency.

• For accounts billing monthly or less frequently (semi-monthly, quarterly, bi-annually, yearly, etc.):
  • Statements are sent within 20 days prior to the account bill date 
• For accounts billing weekly or bi-weekly:
  • Statements are sent around the 1st and 15th of the month - where the statement on the 1st includes upcoming payments owed for the second half of the month, and the statement on the 15th includes upcoming payments owed for the first half of the following month.

Statement Delivery Methods

Email: If the membership billing contact (buyer) has an email address on file, the statement is sent via email.

Mail: If the membership billing contact (buyer) does not have an email address on file, the statement may be sent via mail. A note is added to the member account when a statement letter is generated for mailing. This mail is sent through ASF's third party mailer, Pitney Bowes.

• This functionality is enabled using the "Third Party Statements" client indicator. Contact Support for enablement.

For either delivery method, a bilingual English and Canadian French version of the statement is sent if the client preference ‘Provide member email communication in Canadian French and English’ toggle is set to ‘Yes’. 

Statement Access (for staff)

On the account / membership profile, the current statement is available for download at any time. For accounts where the membership billing contact (buyer) does not have an email address on file, previously generated statements are available for download in the dropdown. 

Sample mailed statement is attached for reference.